Shipping policy

We strive to process and ship all orders within 5 business days of purchase.

Please note that fulfillment times may be longer during periods of high order volume, holidays, promotional events, or when products require customization. We appreciate your patience and apologize for any delays.

Shipping Carriers

For orders within the United States, we primarily ship using USPS, UPS, and FedEx, depending on the shipping service selected and the destination.

For international orders, we use UPS, USPS, and DHL, depending on the destination and available service.

Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total.

Returns and Reshipments

If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, failure to claim the package, or any other customer-related issue, additional shipping charges will apply to resend the order.

Reshipment fees typically range from $5.99 to $9.99, depending on the size and weight of the order.

If your order arrives damaged or you believe there was a shipping error on our part, please contact us promptly so we can help resolve the issue.

Order Status

If you have any questions about your order or would like to check its status, please contact us:

Email: info@kourtly.com
Phone: 866-599-5899